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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bernard Yambao

July 2, 2024

3  out of  5 rating by Bernard Yambao
"I was trying to bundle (auto, home, PUP) my insurance but when my phone calls are not answered or ignored it's really very disappointing. Now I regretted renewing & paying my auto insurance. I think there are other agents or other insurance companies around St. Charles or nearby cities better than Laino's State Farm. Check on your employees."
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June 3, 2024

5  out of  5 rating by edikam
"I wanted to compliment this office, particularly Joseph Mamalat. He made me believe in the difference of who your provider is and offered me very good coverage. He welcomed any question I had and gave me complete information to make up my mind. I wish I had more cars and houses so I could insure them with Joseph. If you ever read this, Joseph, please know that I am very thankful for your help; I do not worry about this aspect of my life anymore. Good job, keep the same pace."
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Brad Scott

April 30, 2024

5  out of  5 rating by Brad Scott
"Great service.! Always available. Thank You.!"
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Munesh Panwar

April 19, 2024

5  out of  5 rating by Munesh Panwar
"Thank you Bradley Svetic for helping me with my multiple insurance related quest. Definitely recommend Bradley / State Farm for insurance."
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February 10, 2024

5  out of  5 rating by gk2012ytmobile
"Answered the phone quickly and responded to my questions immediately with follow up later for accuracy. Thanks."
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Beena Real

January 16, 2024

5  out of  5 rating by Beena Real
"Jacob Coleman helped me get the best insurance quote for my car. I highly recommend consulting with him."
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Taylor Brunet

November 22, 2023

5  out of  5 rating by Taylor Brunet
"I've worked with several insurance companies over the years. The service from this office, specifically from Bradley, and the price are unmatched. He made sure I understood what I was paying for and why. Switching insurance companies can feel like a stressful task, but Bradley's follow up and genuine willingness to help with as much as he could made it easy! I highly recommend reaching out to Bradley for any insurance needs."
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Chelsea Lydon

November 17, 2023

5  out of  5 rating by Chelsea Lydon
"We love it here!"
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Anne Zielinski

November 16, 2023

5  out of  5 rating by Anne Zielinski
"Brad has been awesome. I am so appreciative that I found him through State Farm. He’s always willing to assist and answer my questions. Thank you Brad!!!"
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Patrick Hanrahan

November 16, 2023

5  out of  5 rating by Patrick Hanrahan
"I have had Jake as my insurance agent for a few years. Always reliable, honest, very informative and transparent. Regularly checks in to make sure I am happy and if I need anything. If you are shopping for insurance I highly recommend asking for Jake to help you."
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Cheryl Ano

November 16, 2023

5  out of  5 rating by Cheryl Ano
"Jacob Coleman is the Best! So unbelievably easy to work with. Patient and explains everything thoroughly. He made switching insurance’s smoothly. Didn’t make me feel rushed. Will Definitely be sharing his name!"
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November 16, 2023

5  out of  5 rating by Jen
"Colleen was so nice to work with and was super helpful in answering all of my questions."
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Lisa Coletti

November 15, 2023

5  out of  5 rating by Lisa Coletti
"Amazing staff!l Excellent rates and policies for grade A insurance. Will continue to do business here."
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November 15, 2023

5  out of  5 rating by B
"Spoke with Bradley regarding my options about life insurance and he was very patient and answered all my questions. 😊"
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Tuyler Rapsin

November 15, 2023

5  out of  5 rating by Tuyler Rapsin
"Love this office! Everyone is super nice and makes insurance a breeze!"
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Kristen H

November 15, 2023

5  out of  5 rating by Kristen H
"Larry Laino has been my insurance agent for years, and he and the rest of the team are always knowledgeable, patient, and kind when answering my questions. The customer service is great over the phone, too, especially Colleen!"
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Nicole Rockcastle

September 21, 2023

5  out of  5 rating by Nicole Rockcastle
"Chelsea Lydon is a life savor. She went ABOVE AND BEYOND, and quickly and efficiently fixed every problem in a Day that I couldn’t get resolved in months. I HIGHLY recommend her and this office over any other."
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Shirley Hill

September 18, 2023

3  out of  5 rating by Shirley Hill
"I give 3 because my service goes up and to often and I have been with state farm since 1999 and i m pay to much not to have no roadside and when I get a chance I will be going with someone else. It's really true what everyone say if you are in needed help is hard to get and if we help y'all to get rich why not help us in needed time."
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Speak on Purpose

September 5, 2023

5  out of  5 rating by Speak on Purpose
"Smart agent. Thank you! —MH w/ J"
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Todd Flesher

August 1, 2023

5  out of  5 rating by Todd Flesher
"Excellent experience with Larry and his team!!!"
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Akash Jani

May 31, 2023

5  out of  5 rating by Akash Jani
"I needed a last minute paperwork, and Chelsea was able to get it for me within five minutes. Love working with their office and how prompt they are with being able to help. highly recommend!"
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Michael Loiselle

May 12, 2023

5  out of  5 rating by Michael Loiselle
"Larry and his team are great! I have never had a problem and every time I’ve had to call them it’s a five minute conversation or shorter, I highly recommend them to anyone in the Chicago area!!!"
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Achint Maniar

May 8, 2023

5  out of  5 rating by Achint Maniar
"Chelsea has been such a great agent for me. She has always called with any updates. She was very kind to set up my new car with the original auto policy I had."
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Kathryn Vitkus

April 5, 2023

5  out of  5 rating by Kathryn Vitkus
"Chelsea was extremely helpful and expedient when getting me the information I needed!"
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Matthew Lydon

March 31, 2023

5  out of  5 rating by Matthew Lydon
"Great experience."